We want your order from Karlin Moments to arrive with care. Below you will find the information about shipping, delivery and returns, so you know what to expect from the moment your order leaves us.

Shipping
Orders are carefully packed and shipped from the Netherlands.

Shipping costs are calculated at checkout based on your delivery destination. We currently ship within the Netherlands and to selected European countries.

Once your order has been shipped, you will receive a confirmation by email.

Delivery
We aim to prepare and dispatch your order within 1-2 business days.

Delivery times vary depending on the destination and carrier. Orders within the Netherlands usually arrive within a few business days. International deliveries may take a little longer.

Please note that delivery times are estimates and may occasionally be affected by delays outside our control.

Returns
We hope you are happy with your order. If you change your mind, you may return eligible products within 14 days of receiving your order.

Please contact us before returning an item. Products must be returned unused, unopened and in their original condition and packaging. For health and hygiene reasons, opened or unsealed food products cannot be returned where the statutory exception to the right of withdrawal applies.

Unless the product is damaged, defective or incorrect, return shipping costs are the responsibility of the customer.

Damaged or incorrect orders
We carefully check and pack every order before it leaves us. If your order arrives damaged, or if you receive an incorrect item, please contact us as soon as possible.

Please include your order number and, if possible, a photo of the damaged or incorrect item. We will be happy to find a suitable solution.